Printing to a receipt printer

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Printing to a receipt printer

Postby melinda10S » Wed May 05, 2021 6:32 pm

:?: I have a Star TSP Future Print. I got a new computer and now my receipts, set up on Word 2013 will not print correctly. I have made a new form on OO but I can't get it to print the size I want. The width is fine but it cuts it off too short. Any ideas?
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Re: Printing to a receipt printer

Postby John_Ha » Wed May 05, 2021 6:46 pm

melinda10S wrote:I got a new computer ...

It worked before so your receipts should be the correct page size. Check by Format > Page > Page ..., and compare with what page size the printer manual says it needs.

It's therefore probably the wrong printer driver. Download the correct one for your printer from the Star TSP Future Print manufacturer's web site and install it.
Last edited by John_Ha on Wed May 05, 2021 6:50 pm, edited 1 time in total.
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Re: Printing to a receipt printer

Postby RoryOF » Wed May 05, 2021 6:48 pm

If it is cutting off too short, then the printer driver possibly needs to be set for a longer page size: see settings in OpenOffice /File /Print : Properties to adjust printer page size.
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Re: Printing to a receipt printer

Postby John_Ha » Wed May 05, 2021 7:06 pm

Rory

Good thinking. Also, try File > Printer settings > Properties ..., and check the paper size. The printer uses a roll of paper so maybe the default size in the newly installed printer driver on the new PC needs to be changed.

If you still have the old PC, and both use Windows 10, you could transfer the driver from it using DoubleDrive.
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Re: Printing to a receipt printer

Postby melinda10S » Thu May 06, 2021 11:11 pm

Thanks John, I've done all that with no change. The hateful Windows 10 says I've got the newest driver. I've never used Double Drive, but I'll try it. Thanks.
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Re: Printing to a receipt printer

Postby John_Ha » Thu May 06, 2021 11:37 pm

melinda10S wrote:The hateful Windows 10 says I've got the newest driver ...

Don't trust it. There have numerous posts on the forum where Windows Update has installed the wrong printer driver. It is why I suggested you went to the manufacturer's web site and downloaded one you know is correct.
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Re: Printing to a receipt printer

Postby melinda10S » Mon May 10, 2021 7:18 pm

OK, thanks will do that.
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