[Solved] LO open; open file via Nautilus can cause LO CRASH

Help with installation and general system troubleshooting questions concerning the office suite LibreOffice.

[Solved] LO open; open file via Nautilus can cause LO CRASH

Postby dreamquartz » Sun Mar 08, 2020 11:48 pm

Hi All,

The title did not really fit, but I hope it is explanatory.

With version 6, it happens quite often that when LO is open and a file is in use (does not matter which one) trying to open a file via Nautilus causes LO to crash.
The LO banner will show when loading the file, and then it starts to flicker.
The only option is to xkill LO, and to restart LO.
This does lead to data loss, which is not acceptable.

I do sync and backup very regularly in the first place, but when using xkill, ~/.config/libreoffice can go corrupt as well.
On advise by Villeroy, I even sync/backup ~/.config as well, and have a clean copy of the libreoffice file in the .config folder for easy restore.

Is there anything known bout this phenomenon?

Is there is fix, maybe?

Please let me know, including any thoughts.

Dream
Last edited by dreamquartz on Sat May 30, 2020 8:16 pm, edited 1 time in total.
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Re: LO is open; then open file via Nautilus can cause LO CRA

Postby Villeroy » Mon Mar 09, 2020 12:23 am

Quick shot in the dark:
Rename ~/.config/mimeapps.list and ~/.local/share/applications/mimeapps.list
Log off, log in
This should reset file type assignments.

I don't have this problem with Ubuntu 18.4, LO 6.0 and 6.4
Please, edit this topic's initial post and add "[Solved]" to the subject line if your problem has been solved.
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Re: LO is open; then open file via Nautilus can cause LO CRA

Postby dreamquartz » Mon Mar 09, 2020 6:24 am

Master Villeroy,

I will follow up with your advise.

Dream
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Re: LO is open; then open file via Nautilus can cause LO CRA

Postby dreamquartz » Wed Mar 11, 2020 4:40 am

The reset happens, but it still does the same thing...... :crazy:
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Re: LO is open; then open file via Nautilus can cause LO CRA

Postby Bidouille » Thu Mar 12, 2020 9:45 am

Did you have same behavior then open a file with another app?
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Re: LO is open; then open file via Nautilus can cause LO CRA

Postby Villeroy » Fri Mar 13, 2020 11:01 pm

Do you have multiple installations of Libre/OpenOffice? Any "quick-starters" in use?
Do you get any hints when you start the default application on terminal and then dbl-click a file in Nautilus? It may write some info to the terminal.
Any hints in the applications log file?
Please, edit this topic's initial post and add "[Solved]" to the subject line if your problem has been solved.
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Re: LO is open; then open file via Nautilus can cause LO CRA

Postby dreamquartz » Sun Mar 15, 2020 4:04 am

Bidouille wrote:Did you have same behavior then open a file with another app?

Not that I am aware of. I only have it with Nautilus and LO.

Dream
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Re: LO is open; then open file via Nautilus can cause LO CRA

Postby dreamquartz » Sun Mar 15, 2020 4:43 am

Villeroy wrote:Do you have multiple installations of Libre/OpenOffice? Any "quick-starters" in use?
Do you get any hints when you start the default application on terminal and then dbl-click a file in Nautilus? It may write some info to the terminal.
Any hints in the applications log file?

I have only one installation.
Never tried to open from the Terminal; will explore
Where do I find the logs?

Dream
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Re: LO is open; then open file via Nautilus can cause LO CRA

Postby Villeroy » Sun Mar 15, 2020 11:40 am

Install Gnome Logs
Look for "libreoffice" and "nautilus" in application path within the applications log.
Please, edit this topic's initial post and add "[Solved]" to the subject line if your problem has been solved.
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Re: LO is open; then open file via Nautilus can cause LO CRA

Postby dreamquartz » Wed Mar 18, 2020 6:41 am

Villeroy wrote:Install Gnome Logs
Look for "libreoffice" and "nautilus" in application path within the applications log.

Handy tool. Like it a lot.

Attached you will find a screenshot about the issue.

Don't know what it means.

If anyone knows anything, let me know.

Dream
Attachments
Screenshot from 2020-03-17 16-20-01.png
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Re: LO is open; then open file via Nautilus can cause LO CRA

Postby robleyd » Wed Mar 18, 2020 6:55 am

Maybe you should be asking Gnome experts?
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Re: LO is open; then open file via Nautilus can cause LO CRA

Postby Villeroy » Wed Mar 18, 2020 10:21 am

The error message seemingly comes from Nautilus but the crashing program is LibreOffice. Nevertheless it could be a hint. What does the terminal tell you when you enter libreoffice and then provoke the crash?
Please, edit this topic's initial post and add "[Solved]" to the subject line if your problem has been solved.
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Re: LO is open; then open file via Nautilus can cause LO CRA

Postby dreamquartz » Sat Mar 21, 2020 5:47 pm

See attached for Terminal info.
I took the liberty to reset the Desktop.
I will contact the Gnome experts as well.

I will keep you posted.

Dream
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Re: LO is open; then open file via Nautilus can cause LO CRA

Postby dreamquartz » Sat May 30, 2020 8:15 pm

Solved by purging LO including ~/.config/LibreOffice.
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