[Solved] Sudden Registration Popup

Issues with installing under all versions of MS Windows

[Solved] Sudden Registration Popup

Postby gaiagirl » Sat May 01, 2021 2:55 am

Running Windows 7
Have had Open Office since 2010. Have version 3.3
Haven't done any recent upgrades for system or O.O
Last time used computer O.O running fine.
Today suddenly getting registration popup
open office.JPG


Did search for issue. (doesn't look like there have been any inquires on this registration popup since 2010 so started new thread)
Followed all instructions here, as suggested in one response to this issue. viewtopic.php?p=58403#p58403
No change
Restarted computer and now Quick Starter doesn't even open popup, and I can't open any documents either! I get the hourglass and then it just does nothing. :(

I notice now when going to (From Windows 7: click Start and type %appdata% in the Search box. Click "Roaming".) I now have 2 Roaming options. One just says Roaming, the other says Roaming/OpenOfice.org. They both seem to end up in the same place, with the 2nd one taking me directly here:
Open Office 3.JPG


What should I do now??

Thanks!!
Last edited by gaiagirl on Sun May 02, 2021 9:52 pm, edited 1 time in total.
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Re: Sudden Registration Popup

Postby FJCC » Sat May 01, 2021 5:43 am

I would restart the computer again. When you start OpenOffice, if you get that registration screen, go through the registration process. That will make a user profile and you should be back to normal. If you do not get the registration screen when trying to start OpenOffice and OpenOffice will not start correctly, go into the folder named 3 and rename the user folder to user_old. Then try restarting OpenOffice.
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Re: Sudden Registration Popup

Postby Hagar Delest » Sat May 01, 2021 10:05 am

Why don't you install a more up to date version? It's 4.1.9 now.
There may be issue with your antivirus also. It would not explain why the version you had and that did work doesn't anymore, except if a recent Windows update broke things.
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Re: Sudden Registration Popup

Postby RoryOF » Sat May 01, 2021 10:48 am

The sudden registration popup is often caused by a previous overhasty close down of the computer, before the OpenOffice housekeeping has been written to disk, and the identification information in OpenOffice on that computer has been lost as a result.
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Re: Sudden Registration Popup

Postby gaiagirl » Sun May 02, 2021 9:31 pm

FJCC wrote:I would restart the computer again. When you start OpenOffice, if you get that registration screen, go through the registration process. That will make a user profile and you should be back to normal. If you do not get the registration screen when trying to start OpenOffice and OpenOffice will not start correctly, go into the folder named 3 and rename the user folder to user_old. Then try restarting OpenOffice.



Thanks and.......Sorry, but did you read my post? I said: Followed all instructions here, as suggested in one response to this issue. viewtopic.php?p=58403#p58403, which included changing user name etc, and that I had restarted the computer.... :lol:
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Re: Sudden Registration Popup

Postby gaiagirl » Sun May 02, 2021 9:34 pm

Hagar Delest wrote:Why don't you install a more up to date version? It's 4.1.9 now.
There may be issue with your antivirus also. It would not explain why the version you had and that did work doesn't anymore, except if a recent Windows update broke things.


With running Windows 7 I've updated other things, such as ITunes, and it completely screwed things up...like 7 just can't handle the updated version....so trying to keep it simple since the older version was still working just fine for my needs. But a windows update might explain it!
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Re: Sudden Registration Popup

Postby gaiagirl » Sun May 02, 2021 9:36 pm

RoryOF wrote:The sudden registration popup is often caused by a previous overhasty close down of the computer, before the OpenOffice housekeeping has been written to disk, and the identification information in OpenOffice on that computer has been lost as a result.


Probably not the case...I usually hit shut down and walk away and don't shut compute until certain all is of! Had some issues w/ that kind of thing happening way back when i couldn't even get the computer started!
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Re: Sudden Registration Popup

Postby gaiagirl » Sun May 02, 2021 9:50 pm

So, miraculously...today I went thru the registration process again, restarted comp, and now things seem to be working fine! No more pop-up! And I can access my doc's. Guess this ol' computer needed time to think about it all... :D
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Re: [Solved] Sudden Registration Popup

Postby Hagar Delest » Sun May 02, 2021 11:07 pm

Great. Note that AOO has not changed that much in the last years. I checked the requirements and 4.1.9 seems compatible with Windows 7.

I've seen another strange issue similar to that one with a profile suddenly reset, but on Windows 10. Maybe corner cases...
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