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[Solved] LO open; open file via Nautilus can cause LO CRASH

PostPosted: Sun Mar 08, 2020 11:48 pm
by dreamquartz
Hi All,

The title did not really fit, but I hope it is explanatory.

With version 6, it happens quite often that when LO is open and a file is in use (does not matter which one) trying to open a file via Nautilus causes LO to crash.
The LO banner will show when loading the file, and then it starts to flicker.
The only option is to xkill LO, and to restart LO.
This does lead to data loss, which is not acceptable.

I do sync and backup very regularly in the first place, but when using xkill, ~/.config/libreoffice can go corrupt as well.
On advise by Villeroy, I even sync/backup ~/.config as well, and have a clean copy of the libreoffice file in the .config folder for easy restore.

Is there anything known bout this phenomenon?

Is there is fix, maybe?

Please let me know, including any thoughts.

Dream

Re: LO is open; then open file via Nautilus can cause LO CRA

PostPosted: Mon Mar 09, 2020 12:23 am
by Villeroy
Quick shot in the dark:
Rename ~/.config/mimeapps.list and ~/.local/share/applications/mimeapps.list
Log off, log in
This should reset file type assignments.

I don't have this problem with Ubuntu 18.4, LO 6.0 and 6.4

Re: LO is open; then open file via Nautilus can cause LO CRA

PostPosted: Mon Mar 09, 2020 6:24 am
by dreamquartz
Master Villeroy,

I will follow up with your advise.

Dream

Re: LO is open; then open file via Nautilus can cause LO CRA

PostPosted: Wed Mar 11, 2020 4:40 am
by dreamquartz
The reset happens, but it still does the same thing...... :crazy:

Re: LO is open; then open file via Nautilus can cause LO CRA

PostPosted: Thu Mar 12, 2020 9:45 am
by Bidouille
Did you have same behavior then open a file with another app?

Re: LO is open; then open file via Nautilus can cause LO CRA

PostPosted: Fri Mar 13, 2020 11:01 pm
by Villeroy
Do you have multiple installations of Libre/OpenOffice? Any "quick-starters" in use?
Do you get any hints when you start the default application on terminal and then dbl-click a file in Nautilus? It may write some info to the terminal.
Any hints in the applications log file?

Re: LO is open; then open file via Nautilus can cause LO CRA

PostPosted: Sun Mar 15, 2020 4:04 am
by dreamquartz
Bidouille wrote:Did you have same behavior then open a file with another app?

Not that I am aware of. I only have it with Nautilus and LO.

Dream

Re: LO is open; then open file via Nautilus can cause LO CRA

PostPosted: Sun Mar 15, 2020 4:43 am
by dreamquartz
Villeroy wrote:Do you have multiple installations of Libre/OpenOffice? Any "quick-starters" in use?
Do you get any hints when you start the default application on terminal and then dbl-click a file in Nautilus? It may write some info to the terminal.
Any hints in the applications log file?

I have only one installation.
Never tried to open from the Terminal; will explore
Where do I find the logs?

Dream

Re: LO is open; then open file via Nautilus can cause LO CRA

PostPosted: Sun Mar 15, 2020 11:40 am
by Villeroy
Install Gnome Logs
Look for "libreoffice" and "nautilus" in application path within the applications log.

Re: LO is open; then open file via Nautilus can cause LO CRA

PostPosted: Wed Mar 18, 2020 6:41 am
by dreamquartz
Villeroy wrote:Install Gnome Logs
Look for "libreoffice" and "nautilus" in application path within the applications log.

Handy tool. Like it a lot.

Attached you will find a screenshot about the issue.

Don't know what it means.

If anyone knows anything, let me know.

Dream

Re: LO is open; then open file via Nautilus can cause LO CRA

PostPosted: Wed Mar 18, 2020 6:55 am
by robleyd
Maybe you should be asking Gnome experts?

Re: LO is open; then open file via Nautilus can cause LO CRA

PostPosted: Wed Mar 18, 2020 10:21 am
by Villeroy
The error message seemingly comes from Nautilus but the crashing program is LibreOffice. Nevertheless it could be a hint. What does the terminal tell you when you enter libreoffice and then provoke the crash?

Re: LO is open; then open file via Nautilus can cause LO CRA

PostPosted: Sat Mar 21, 2020 5:47 pm
by dreamquartz
See attached for Terminal info.
I took the liberty to reset the Desktop.
I will contact the Gnome experts as well.

I will keep you posted.

Dream

Re: LO is open; then open file via Nautilus can cause LO CRA

PostPosted: Sat May 30, 2020 8:15 pm
by dreamquartz
Solved by purging LO including ~/.config/LibreOffice.