Apache OpenOffice Community Forum

Last year I have installed OO 3.0 on laptop machine that runs on Vista without any problem.

When version 3.1 was release I tried to install it but setup process was endlessly hanging at the very end. Today I have tried to install OO 3.1.1 with the same result. Installer is endlessly hanging at the end of installation (message: Please wait while Installation Wizard installs OO.. - the progress bar is stopped very near the end).

I did the installation logged as Administrator, UAC, firewall, and Norton anti-virus are turned off; I mannaged to identify that while this happens UNOPKG.BIN process is active (50% of CPU). Strangely, although I have interrupted installation via Task manager some new features are installed (like those in Writer and Calc, e.g. subtle highlights), when you look at the Help<About it says; OpenOfficeOrg 3.1.1 OOO310m19 Build(9420), but in the Base (which I need the most) there is no item, "Migrate Macros …", so it does not look that installation is complete.

I have read all the relevant topics in the Setup&Troubleshooting section but I don see that anyone had such an issue. Any ideas?

Vanja

If you didn't try this, you may try to uninstall all existed copy and reinstall a full new copy.

I did try and it was not helpful. But what I did this time is the following. After unistaling OO 3.1.1 i tried to install OO 3.0 and same thing happens: setup endlesly hanging at the end (same process is active as previously described), but the OO is fully functional (at least at the first glimpse). On the first run I got the following message there is no any othe copy of OO installed, and no othe user was logged. Maybe this gives a hint to somebody. So probably the same as now was occurring during the first installation but as OO was functional I did not care. Now I need Macro migration wizard that does not appear in Base menu so I noticed

Vanja

Have you tried deleting the User Profile? Uninstalling OOo leave the User Profile behind. Best to delete it by hand.

[Tutorial] The OOo user profile

Search for the .lock file in the parent of the (previous? and to be re-used) user profile directory. It contains the user information seen on your screen shot and might have failed to be deleted when deleting the old user profile in the same directory.

OK, I have deleted all *.lock files related to OO (a bunch of them), then uninstalled OO 3.0, checked again if there were any new *.lock files (they were not) and ran setup again, with the same result: hanging at the end.

Vanja

Have you tried deleting the user profile?

I tried as sugested without any effect.

Vanja

I am raising this question again because I did not find out what is preventing setup from completing. In the mean time I have tried to completely install OO 3.1.2, also unsuccessfully. I have found that all OO features are functional except: there is no wizard for migration of macros in Base, and Reports in Base are not working - no matter whether they were created by wizard or using SRB.
I would appreciate further ideas.

Vanja

I'm having the same issue with both 3.1.1 and 3.1.0. I get to the same point and then the unopkg.bin seems to hang using 50% of the CPU.
I have done the same steps as others have with a similar issue. I uninstalled all previous versions of OO; turned off all Anti-virus, firewall, and spyware software; deleted the .lock file; renamed the user folder as user.old for all users; downloaded a fresh copy and did a CheckSum. It still does the same thing. Please help!!

Same issue here on OO 3.1.2 on Xp
Anyone has any idea?

Try the windows installer cleanup utility http://www.mydigitallife.info/2009/02/2 ... n-failure/.