Incomplete install - setup endlessly hanging

[vstarc16]

Last year I have installed OO 3.0 on laptop machine that runs on Vista without any problem.

When version 3.1 was release I tried to install it but setup process was endlessly hanging at the very end. Today I have tried to install OO 3.1.1 with the same result. Installer is endlessly hanging at the end of installation (message: Please wait while Installation Wizard installs OO.. - the progress bar is stopped very near the end).

I did the installation logged as Administrator, UAC, firewall, and Norton anti-virus are turned off; I mannaged to identify that while this happens UNOPKG.BIN process is active (50% of CPU). Strangely, although I have interrupted installation via Task manager some new features are installed (like those in Writer and Calc, e.g. subtle highlights), when you look at the Help<About it says; OpenOfficeOrg 3.1.1 OOO310m19 Build(9420), but in the Base (which I need the most) there is no item, "Migrate Macros …", so it does not look that installation is complete.

I have read all the relevant topics in the Setup&Troubleshooting section but I don see that anyone had such an issue. Any ideas?

Vanja

[pingju]

If you didn't try this, you may try to uninstall all existed copy and reinstall a full new copy.

[vstarc16]

I did try and it was not helpful. But what I did this time is the following. After unistaling OO 3.1.1 i tried to install OO 3.0 and same thing happens: setup endlesly hanging at the end (same process is active as previously described), but the OO is fully functional (at least at the first glimpse). On the first run I got the following message

there is no any othe copy of OO installed, and no othe user was logged. Maybe this gives a hint to somebody. So probably the same as now was occurring during the first installation but as OO was functional I did not care. Now I need Macro migration wizard that does not appear in Base menu so I noticed

Vanja

[TheGurkha]

Have you tried deleting the User Profile? Uninstalling OOo leave the User Profile behind. Best to delete it by hand.

[Tutorial] The OOo user profile

[tn@BeWo]

Search for the .lock file in the parent of the (previous? and to be re-used) user profile directory. It contains the user information seen on your screen shot and might have failed to be deleted when deleting the old user profile in the same directory.

[vstarc16]

OK, I have deleted all *.lock files related to OO (a bunch of them), then uninstalled OO 3.0, checked again if there were any new *.lock files (they were not) and ran setup again, with the same result: hanging at the end.

Vanja

[TheGurkha]

Have you tried deleting the user profile?

[vstarc16]

I tried as sugested without any effect.

Vanja

[vstarc16]

I am raising this question again because I did not find out what is preventing setup from completing. In the mean time I have tried to completely install OO 3.1.2, also unsuccessfully. I have found that all OO features are functional except: there is no wizard for migration of macros in Base, and Reports in Base are not working - no matter whether they were created by wizard or using SRB.
I would appreciate further ideas.

Vanja

[wdblackman]

I'm having the same issue with both 3.1.1 and 3.1.0. I get to the same point and then the unopkg.bin seems to hang using 50% of the CPU.

I have done the same steps as others have with a similar issue. I uninstalled all previous versions of OO; turned off all Anti-virus, firewall, and spyware software; deleted the .lock file; renamed the user folder as user.old for all users; downloaded a fresh copy and did a CheckSum. It still does the same thing. Please help!!